Refund policy
Refund, exchange and return policy
Change of mind
It is our aim that you are happy with the artwork that you purchase from us. We offer a 7-day change-of-mind policy on full-priced prints. Framed or commissioned items are considered to be customised orders and cannot be returned if you change your mind.
If you change your mind on a purchase, you may exchange for another artwork or be given a store credit. We cannot offer a refund for a change of mind return.
You will need to contact us as info@jozenart.com within 7 days of receiving your item; and for this purpose, the date of receipt will be that documented in the tracking documentation provided by the relevant delivery service. The artwork must be returned in its original, unused condition (together with its packaging), together with proof of purchase with the invoice number clearly stated. Please wear lint-free and latex-free gloves while handling a print, as marks can be permanent; and pack all returns safely for the return transport.
Any shipping cost incurred for returning an artwork due to a change of mind will be paid by the customer. We cannot be responsible for goods lost or damaged in return transit. We recommend using an insured trackable delivery service that requires a signature upon receipt.
Damaged or faulty products
Please inspect your purchased item immediately upon its arrival and if, in your view, it is not in accordance with the specified requirements then you must give notice to us, together with a description of the damage or fault of the item, by email at info@jozenart.com within 7 days of receiving the item; and for this purpose, the date of receipt will be that documented in the tracking documentation provided by the relevant delivery service.
If you do not give such notice, the item will be considered to be in all respects in accordance with the specified requirements.
For items proven to be faulty, we will incur all reasonable shipping costs and advise the most appropriate method of returning the item. We will assess the item when it is received.
For items damaged due to mistreatment or harsh wear during the delivery process, we will not cover shipping costs for their return. Upon receiving the returned item, we will send you a replacement in the same size with no extra delivery costs. In the event that the particular item has sold out and cannot be replaced, a full refund will be issued on the original purchase price.
We have no liability to the extent that a failure of the goods is attributable to any act or omission on your part.
Consumer guarantee
Our liability for failure to comply with a consumer guarantee is limited to:
- in the case of goods supplied by us, the replacement of the goods or the supply of equivalent goods (or the payment of the cost of the replacement or supply), or the repair of the goods (or the payment of the cost of the repair); and
- in the case of services supplied by us, the supply of the services again or the payment of the cost to you of having the services supplied again.
Subject to the above, no attempt is made to exclude or limit liability arising under the Australian Consumer Law to the extent that there is a statutory restriction on such exclusion or limitation.
In all other respects, our total liability for loss or damage of every kind, whether:
- arising pursuant to the Terms; or
- arising in any other way out of or in relation to the supply of the goods, their sale, delivery or the way they behave, and whether in tort or Contract or in any other cause of action,
is limited to an amount equivalent to the sum paid by you to us for the goods.
In any case, we will not bear any custom duties, including those that may arise from a replacement of goods.